❓ Frequently Asked Questions
1. Do you offer OEM or ODM services?
Yes, we provide both OEM and ODM services. We can manufacture products according to your branding and specifications or work with you to develop unique custom designs from scratch.
2. How soon will my order be shipped?
Your order will be processed and dispatched within 4-6 business days after payment is confirmed. A tracking number will be provided immediately upon shipment.
3. Can I use my own shipping agent?
Absolutely. We can deliver your goods directly to your designated shipping agent's warehouse, or they can arrange for a pickup from our facility.
4. What should I do if my order is held in customs?
Customs inspections are a standard procedure. If documentation is required, the shipping carrier will contact you. We can also provide any necessary paperwork to expedite the clearance process.
5. What is the warranty policy?
We offer a comprehensive warranty. If a product malfunctions, we will provide a refund or replacement. You simply need to provide photographic evidence of the defect to start the claim.
6. Does the product have a minimum order quantity (MOQ)?
Approximately 95% of our products have no minimum order quantity, allowing you to access wholesale pricing even for small quantity orders.
Medvok Medical
